# Credits & Billing

This page explains how Hangr's credit system works, how view allowances are counted, and how billing is handled.

## Two types of usage

Hangr tracks two separate things:

<table><thead><tr><th width="164.66015625"></th><th>What it measures</th><th>How it's billed</th></tr></thead><tbody><tr><td><strong>Monthly Views</strong></td><td>Viewer loads — each time a customer opens the 3D viewer on your store</td><td>Counted monthly; resets at the start of each billing cycle</td></tr><tr><td><strong>Credits</strong></td><td>Model generation — each time you generate or regenerate a 3D model</td><td>Deducted per generation; purchased as credit packs</td></tr></tbody></table>

These are independent. Using credits to generate a model doesn't affect your monthly view allowance, and views don't consume credits.

## Monthly Views

### How monthly views work

Your view allowance determines how many times customers can load your 3D viewers in a given month. Each time a visitor opens a 3D viewer on your store, one view is counted.

View allowances reset at the start of each billing cycle.

### What happens when you reach your limit

If your store reaches its monthly view limit, 3D viewers will not stop loading for new visitors but incurs an overage fee per view until the allowance resets or you upgrade your plan. Your product pages will continue to work normally and nothing will be affected.

You'll receive a notification when you're approaching your limit so you can act before it's reached.

### Upgrading mid-cycle

If you upgrade to a higher plan mid-cycle, your view allowance increases immediately. You won't lose any views already counted in the current month.

## Credits

### How credits work

Credits are used to generate 3D models. Each generation — including regenerations — costs a fixed number of credits.

Credits **never expire**. Once purchased or issued, they stay in your account until you use them. There's no rush to generate before a deadline.

### Where credits come from

* **Free/Paid tiers:** Every new Hangr account & subscription receives welcome credits at no cost. Use these to generate your first models and evaluate the output quality.
* **Credit packs:** You can purchase additional credits at any time from the dashboard, independently of your plan.

### Checking your credit balance

Your current credit balance is visible in the dashboard at all times. You'll also see how many credits a generation will cost before you confirm.

{% hint style="info" %}
**Credits are per-account, not per-store**

If you manage multiple Shopify stores under one Hangr account, your credits are shared across all of them.
{% endhint %}

## Billing

### Subscription billing

Hangr subscriptions are billed monthly or annually. Your billing date is set to the date you first activated a paid plan.

You can upgrade, downgrade, or cancel your plan at any time from the dashboard.

* **Upgrades** take effect immediately. You'll be charged a prorated amount for the remainder of the current billing period.
* **Downgrades** take effect at the start of your next billing cycle. You keep your current plan's allowances until then.
* **Cancellations** take effect at the end of your current billing period. Your account moves to the free tier after that — you won't lose any unused credits.

### Credit pack billing

Credit packs are a one-time purchase and are charged immediately. They're added to your account balance right away.

### Invoices

Invoices for subscription charges and credit pack purchases are available in the dashboard under **Billing → Manage Subscription → Invoice History**.

### Taxes

Hangr is operated by Hangr Private Limited, registered in Singapore. GST may apply to purchases depending on your location and account type. Where applicable, GST is shown separately on your invoice.


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